A powerful advocate for the rights and dignity of long-term care facilities and their families.
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The Louisiana Ombudsman Program fulfills that purpose by:
- Investigating and resolving problems, including complaints against a facility or public agency
- Advocating for resident rights and improvements in care and quality of life
- Educating the public, caregivers and the residents themselves about their rights and efforts to improve care
- Informing lawmakers and public agencies about ways to improve care
LONG-TERM CARE VISITORS
Long-Term Care Visitors play an important role in the Ombudsman Program by:
- Visiting weekly with residents on a “friendly” basis
- Referring problems that residents need help with to a certified ombudsman
- Helping residents understand their rights
- Raising public awareness about the Ombudsman Program
These volunteers initially complete six to eight hours of training and complete another six hours annually.
Certified Ombudsmen have both greater authority and responsibility than Long-Term Care Visitors. They:
- Investigate and resolve problems
- Regularly visit one or more nursing facilities
- Keep records and report the results of their work
- Improve skills by participating in an on-going training program
Ombudsmen attend a four-day training session followed by a 12-hour internship in a facility prior to receiving certification.
If you are interested in volunteering, please contact your local ombudsman at (318) 676-7900.