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Who are Ombudsmen?

Ombudsmen are men and women trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.

What do Ombudsmen do?

  • Ombudsmen work with residents, their families. facilities. community organizations, and other interested parties to address concerns that affect the lives of residents.
  • Ombudsmen work to assure that residents receive the best possible care and that they are treated with respect and dignity.
    • Ombudsmen listen, provide information, and assist residents in solving problems.

    What kinds of problems do Ombudsmen respond to?

    • Ombudsmen are interested in any problem, complaint or concern a resident may have.
    • Common problems are with the quality of care, food, fmances, activities, visitation, and the ability to exercise their rights as a resident or citizen.

    Who should contact an Ombudsman?

    • Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman.

    About the Ombudsman program?

    Federal law requires every state to operate an Ombudsman Program.

    • Its purpose is to ensure that residents of long-­term care facilities receive the best possible care and that their rights are protected and promoted.

    The Louisiana Ombudsman Program fulfills that purpose by:

    • Investigating and resolving problems, including complaints against a facility or public agency.
    • Advocating for resident rights and improvements in care and quality of life.
    • Educating the public, caregivers and the residents themselves about their rights and efforts to improve care.
    • Informing lawmakers and public agencies about ways to improve care.
    • Aiding families in identifying suitable nursing home or long-term care facilities for loved ones.

    How do you contact an Ombudsman?

    Contact Ombudsmen Manager:

    Ms. Diane Crouch
    (318) 676-7900 x254
    email: dcrouch@caddocoa.org

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