Ombudsmen are men and women trained to respond to the problems and needs of residents of nursing facilities and other long-term care facilities.
What do Ombudsmen do?
- Ombudsmen work with residents, their families. facilities. community organizations, and other interested parties to address concerns that affect the lives of residents.
- Ombudsmen work to assure that residents receive the best possible care and that they are treated with respect and dignity.
- Ombudsmen listen, provide information, and assist residents in solving problems.
What kinds of problems do Ombudsmen respond to?
- Ombudsmen are interested in any problem, complaint or concern a resident may have.
- Common problems are with the quality of care, food, fmances, activities, visitation, and the ability to exercise their rights as a resident or citizen.
Who should contact an Ombudsman?
- Anyone who has questions or concerns about the care or treatment a resident is receiving should contact an ombudsman.
About the Ombudsman program?
Federal law requires every state to operate an Ombudsman Program.
- Its purpose is to ensure that residents of long-term care facilities receive the best possible care and that their rights are protected and promoted.
The Louisiana Ombudsman Program fulfills that purpose by:
- Investigating and resolving problems, including complaints against a facility or public agency.
- Advocating for resident rights and improvements in care and quality of life.
- Educating the public, caregivers and the residents themselves about their rights and efforts to improve care.
- Informing lawmakers and public agencies about ways to improve care.
- Aiding families in identifying suitable nursing home or long-term care facilities for loved ones.
How do you contact an Ombudsman?
Contact Ombudsmen Manager:
Ms. Diane Crouch
(318) 676-7900 x254